Can’t find what you’re looking for? Our Salisbury-based customer care team understands footwear inside out. Contact us at [email protected] for any additional questions.
About Our Products
What types of shoes do you specialize in?
At BreezeSole Shoes Store, we offer a carefully curated selection of footwear designed for comfort and functionality. Our range includes:
- Safety Shoes for professional use
- Everyday Shoes for various occasions
- Comfortable Slippers for home wear
- Summer Sandals for warm weather
- Walking Shoes for active lifestyles
- Wellingtons for wet conditions
How do I choose the right size?
We recommend checking our size guide (available on each product page) and measuring your feet for the most accurate fit. If you’re between sizes or have specific fit requirements, our customer care team can provide personalized advice – just email us with your measurements and the style you’re considering.
Are your safety shoes certified for workplace use?
Yes, our professional-grade safety shoes meet industry standards for protection. Each product listing specifies the relevant certifications. If you need particular safety features for your workplace, please contact us for detailed information.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers. For additional security, we recommend using PayPal if you prefer not to enter card details directly.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch process.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding some Asian countries and remote areas. During checkout, you can enter your address to confirm whether we deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping (£12.95): Delivered in 10-15 days after dispatch via DHL or FedEx with full tracking.
- Free Standard Shipping: Available for orders over £50, delivered in 15-25 days after dispatch via EMS.
How can I track my order?
You’ll receive tracking details via email as soon as your order is dispatched. For urgent delivery queries, our team can liaise directly with carriers on your behalf – just email us with your order number.
Do I need to pay customs fees?
We declare the full value of all shipments to prevent delays. Any customs fees are the responsibility of the recipient and vary by country. Our discreet packaging helps minimize these charges where possible.
Returns & Exchanges
What is your return policy?
We offer a 15-day return period from the date of delivery. To be eligible for return, items must be unworn, in their original packaging, and in resalable condition. This is especially important for hygiene reasons with our slippers and summer sandals.
How do I initiate a return?
Please email [email protected] with your order details and reason for return. Our team will provide return instructions. We recommend using a tracked shipping method for returns as we can’t be responsible for items lost in transit.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow additional time for your bank or credit card company to complete the refund process.
Do you offer exchanges?
Currently, we process returns and new orders separately for efficiency. If you need a different size or style, we recommend placing a new order while processing your return to ensure availability.
Customer Service
How can I contact customer service?
Our Salisbury-based team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends). For urgent matters regarding safety shoes or time-sensitive deliveries, please include “URGENT” in your subject line.
Do you offer bulk discounts for businesses?
Yes, we provide special pricing for bulk orders of safety shoes and other professional footwear. Please contact us with your requirements, and we’ll prepare a customized quote.
What are your business hours?
Our warehouse and customer service operate Monday-Friday, 9:00 AM to 5:00 PM GMT. While you can place orders anytime on our website, responses to emails may be delayed outside these hours.
Remember, at BreezeSole Shoes Store, we believe the journey to perfect comfort should be seamless from selection to delivery. Wherever your feet need to go, we’ll make sure the right shoes arrive at the right time.
BreezeSole Shoes Store – Where Every Step, and Every Delivery, Feels Right